Soluto.com Releases New Version of its Software — We Talk with Tomer Dvir, CTO

Image by Tomer Dvir via CrunchBase

Today Soluto.com released a new version of its crowdsourced cloud-based IT support network. Soluto is a software program that runs in the background of your computer that helps an IT expert solve any problem you are having in a way that prevents the frustration and the loneliness experienced in the IT help desk industry.

We talked with members of the team in Tel Aviv a few days ago, and here is the radio show, running live now.

The one thing we don’t have right now in the IT profession is a help desk that can be everywhere on every computer, at once.

Tomer Dvir, the CTO of Soluto.com is working with his team to release an update of the social help desk app they created not even one year ago. It’s a way to give thanks, get credit and “socialize” the IT help desk. Dvir says the company wants to create a market for friends helping friends, in order to help the billions of consumers of tech products solve some of their basic — but most frustrating — customer service issues.

The iteration that they release today will allow you to connect socially to experts who know the ins and outs of how your computer, tablet or mobile device work, and you may never have to worry again about the screen freezing, or software hanging up on you.

The point is to make IT help as social and as viral as possible for the billions of people who are your average everyday consumers of tech products.

From their website:

Unless you’re a power-user, you probably don’t know what’s causing the frustrations, those moments where some mysterious process is hogging your PC’s resources. Even if you are a power-user, it can take quite some time to pin-point the causes.